General information & registration
The Sunnyplayer online casino is the second online casino after Sunmaker, which is operated by Mercury magic is operated. Merkur Spielotheken are active in over 250 locations in The USAand 8 other European countries. With the opening of the SunnyPlayer online casino, Merkur Magie would like to build on the success of the Sunmaker online casino to date. In our test report we have summarized all the necessary details and the second Online game library felt something to the tooth by Mercury magic. Which company is behind the online casino?? Which software manufacturer does the internet casino work with?? Which range of games can be derived from this? The new customers are welcomed with a SunnyPlayer Casino bonus? How does the customer support work as well as the deposits and withdrawals? There are detailed answers to these and other questions in our detailed SunnyPlayer Casino review.
Under the leadership of Peter Gauselmann since the founding year 1957, the game library empire has become one of the largest market leaders in Germany. The Gauselmann Group is now expanding rapidly into Europe. The online marketing strategies that go with the establishment of shops, etc. are partly still in the footsteps of online casino operators.
Nevertheless, anyone who knows Merkur Magie as a location-oriented, i.e. local, game library knows how to appreciate the quality of the Gauselmann Group.
SunnyPlayer reflects the values of the online casino operator in many forms. On the one hand, the motto “quality instead of quantity” is part of it. This is particularly noticeable in the basic casino offer.
The virtual game library draws on its customer base and at the same time on the positive experiences and decisions that have put the company in a leading position in the market. The online casino remains true to Merkur magic and creates a recognition value. The selection of games is fundamentally large and the quality of the games is so good that many players will not miss the classic machines in pubs or game libraries.
The quality of the machines is excellent, but the portfolio as a whole is not diverse and is strongly tied to the Merkur Magie corporate philosophy. It is clear to say that the SunnyPlayer Casino is clearly aimed at players who have already gained experience with slot machines. The SunnyPlayer is ideally suited for this target group and offers a great amount of play knowledge with a strong feel-good factor.
Popular Merkur slot machine games delight the player and whoever comes first, Endless Summer, Blazing Star, Cannon Thunder, Diamond Casino, Cash Fruits Plus or Extra 10 liner will be amazed by the good graphics and the best chances of winning. Of course, the best are also allowed in the SunnyPlayer Casino Online casino table games not missing, so roulette, French or American, or the game of dice Craps can become a recreational pleasure.
Baccarat, Blackjack, and other classic ones Game library games online bring entertaining hours.
The in-house classics Eye of Horus, Magic Mirror or Fruit Slider should not be missing in the range. The slot machines are neatly designed and allow a user-friendly gaming experience.
The still young casino seems to have a lot of catching up to do with jackpot games, which in general hardly has any negative effects. The selection is small and until a few months ago jackpot games were not offered. This is currently being expanded and we can look forward to more coming jackpot games for huge winnings. The online casino focuses on its own image and recognition value. This also makes sense, because Merkur Magie clearly belongs to the top rating among experienced players.
Sunnyplayer Live Casino Games - an overview
In the Online casino rating The range of games on offer is of course of decisive importance: The most important thing here is that there are as many different games as possible. In addition, the presentation of the games should meet the requirements of a professional provider. For our Sunnyplayer Live Casino review, we looked at the playable content of the live environment. Positive: A German-language roulette variant. A NetEnt Live Casino is also available, which includes other game options such as BlackJack.
In addition, Sizzling Hot, Dolphins, Book of Ra or Lucky Lady's Roulette are also included in the gambling operator's repertoire. A comprehensive roulette landscape that should delight fans of the circulating white ball. The limits start, across casinos and starting with the slots, at one cent per game. Overall, the live environment is very manageable. The pleasant look continues on the entire Sunnyplayer website and contributes to the very solid overall impression. The only thing we missed was the live version of Baccarat.
Live casino - the external provider
After we have dealt with the games of the live casino, the question of the external provider also arises. Who is responsible for the implementation of the games of chance and ensures that everything runs smoothly? As indicated in the previous section, Net Entertainment is responsible for the game content. The software provider was founded in 1996. In 2002 the first casino operated by NetEnt went online. Live casinos have also been set up and managed since 2013. Net Entertainment is consequently one of the leading providers of the gambling scene. 'Trustworthy' and 'Professional' are not just two of the most important attributes that go with a Casino software-Companies should be associated, but also describe NetEnt accurately.
Customer support in the live casino
Even if the framework conditions at Sunnyplayer's live casino are exemplary, it can still happen that users have to contact customer support. But how can customer service be reached?? There are time restrictions? Our Sunnyplayer Live Casino test shows that there is solid customer service. The employees of the Sunnyplayer Live Casino are available around the clock, every day of the week. A live chat option can also be used temporarily. However, this option is not always online. Alternatively, however, you have to make do with an e-mail service.
Sunnyplayer promises quick processing of inquiries, but service channels that facilitate immediate problem resolution are more sensible. Unfortunately, there is currently no telephone hotline, so that it is not uncommon for the mentioned e-mail service to remain as a support option. Ultimately, there are still some questions that remain unanswered when it comes to customer support. At least one FAQ area helps to find answers to frequently asked questions.
Deposits and withdrawals in the live casino
The Sunnyplayer Live Casino deposits and withdrawals are also of particular importance. The focus here is specifically on the question of the existing payment methods. Money transfers can be made using your credit card. Regardless of whether VISA or MasterCard, this option is generally accepted by every gambling company. In addition, deposits can also be made with PayPal, Neteller or Skrill. If, on the other hand, you want to make an instant transfer, you can use GiroPay and the 'instant transfer' option.
Alternatively, you can opt for a Paysafecard as an anonymous payment method. It is positive in this context that no fees are charged on Sunnyplayer Live Casino deposits or withdrawals. The minimum amount for payouts is currently 20 euros. Withdrawal requests are processed within 24 hours at the latest. However, the classic transfer can take up to five days, so you have to wait a little longer for the gambling winnings to be credited.
This is what distinguishes the live casino
- Community project
- many roulette variants
- no fees on payments
- New customer bonus with 100% up to 100 €
- convincing further range of games
Usually every new player receives one Casino welcome bonus. It is fundamentally indistinguishable whether a local casino or an online casino is visited. A gift is always a nice gesture for casino operators. Everyone is aware that the bonus offers also have a marketing background.
The welcome gift at SunnyPlayer enables each player for his first deposit a 100% bonus up to 100 euros dust off.
As a minimum deposit at the checkout is 1 € required. If you want to have your winnings paid out, you must have wagered at least 40 times in slot machine games within 30 days.
Of course, the welcome bonus is in Sunnyplayer Casino (just like any other Online casino bonus also) linked to further bonus conditions.
We were able to add a credit factor to our Online casino test unfortunately not find it, so we assume that every game is 100% rated.
Seriousness & security
The Isle of Man license has not yet been overly widespread in the online gambling scene. However, this is not due to the quality of the license, but rather to the strict requirements. It's hard to imagine that a reputable company like Merkur would risk its reputation. Mercury is very popular with many gamers for good reasons.
The license of the Malta Gaming Authority is also in the security portfolio of the Sunnyplayer Casino. The online casino processes personal data only in accordance with the data protection act. In addition, the online casino meets all the rules for youth and data protection.
The winnings are played out in the virtual game library according to the RNG principle. RNG means "Random Number Generator" and thus makes it clear that fraud on the part of the casino can be ruled out. This random number generator is regularly maintained and is protected against manipulation. The Sunnyplayer provides information on responsible gaming, addresses of advisory organizations and much more on your website.
As an active help, Sunnyplayer offers the customers use and loss limits, customers can also request the deactivation of access and a self-lock. The self-lock is linked to the closure of the account and can be requested for a limited period or permanently.
SSL encryption is one of the criteria for receiving many EU licenses that the Sunnyplayer has. The Digicert certificate states that the data is transmitted using SSL encryption.
In general, we should point out what the online casino has to offer in terms of security:
- License from the MGA (Malta Gaming Authority)
- Active fight against money laundering and manipulation
- Combating gambling addiction and active support
- Security during data transmission by means of SSL encryption
- Evidence of the casino's economic performance
The latter shows that the casino's customer funds are deposited in accounts that are separate from the business accounts. This means that the customer winnings can be paid out even in weak economic weeks and thus no gambling debt can arise.
Tip: A list about All online casinos you can find it with us too!
Service & Support
Customer support is an important organ or link between the casino and the customer base. It is therefore particularly important to offer a well-designed customer center and system. It has to be easy to use, accessible at all times and friendly.
The Sunnyplayer Casino offers customer support via email and live chat. Live chat can even be accessed by unregistered users. In our test, we could always be helped and the employees of the virtual game library understand their trade and treat customers courteously and correctly.
The online casino has an extensive, German-language FAQ menu from which the majority of information can be worked out by yourself.
Should there still be problems or technical difficulties, customer service is available around the clock with advice and action. The support team did not allow itself to be fooled by even more unusual questions. The e-mail inquiries are processed within a period of 24 hours. We know that faster and also slower, but all in all it is a good processing time.
Deposits & withdrawals
There have been many means of payment on the Internet for several years. These include financial service providers who offer real-time transfer, without a user account with a direct connection to the online banking portal. But so-called e-wallets have also become one of the most secure and, above all, most convenient forms of payment in the course of development for payment methods.
E-wallets in Sunnyplayer's portfolio are Skrill by Moneybookers and Neteller. The bank transfers are carried out with the direct booking systems of GiroPay and with the instant transfer in real time. Visa and MasterCard credit cards are accepted for deposits. If you want to make a smaller, anonymous deposit, you can use the prepaid codes of the Paysafecard.
In our test, we found that the Sunnyplayer had to take a huge step forward in terms of payout. Unfortunately, there is no comprehensive documentation of the payment options available with a Sunnyplayer payout can be used. This is a lack of transparency, but it is not accompanied by a fundamental lack of quality, because the payouts work perfectly. In comparison with other online casino operators, it is limited to the obvious type of payment - Trustly. The processing time is advertised with immediate processing and the transaction limit is as much as 1.000.000 (million!) Euro.
It should also be noted that every player must verify himself before the first payout of winnings. The so-called KYC documents are required for this, i.e. a photo ID (passport, driver's license, identity card) and a more recent address confirmation (utility bill, official registration certificate).
In numerous online casinos, players are faced with a bit of a mystery when it comes to fair payout percentages, but not with Sunnyplayer. At this point, the young virtual arcade is very close to the customer. The Sunnyplayer indicates the certified payout rate for numerous players on the website. No game has a lower rate than 96 percent. Some games even reach over 99 percent. On average, the payout rate should level out at around 97 percent. This is a very attractive number that is a good argument in and of itself. The good transparency also shows that fraud is not a relevant topic at Sunnyplayer.
- Lowest rate: 96 percent
- Highest rate: 99 percent
- Average odds: 97 percent
We have added up the odds for you and combined them into the above odds. These results clearly belong to the top rating for payout percentages.
Minimum bet & limits
No player should be offended by the design of the limits. One advantage of the online slot machines in the Sunnyplayer is that games can be played for as little as 1 cent. In a game library or a pub, a player has to bet a higher amount per game. Therefore it is possible to play a lot more games online with the same budget. very high stakes are not provided for in the Sunnyplayer, but a demanding mid roller has many options for implementing a decent budget. High rollers do not necessarily belong to the target group of the Sunnyplayer Casino.
Optics & design
The Merkur online casino is optically designed in the Merkur style. The look of the Sunnyplayer is not particularly exciting or modern, but the color scheme and design are consistent, so that it is very pleasant to play in the Sunnyplayer. Everything looks serious, not least because the provider does without wild effects and unnecessary gimmicks.
Since the look and the design are a subjective assessment, we want to leave it at this point in the Sunnyplayer Casino test with a neutral rating.
The functionality is without question important. The homepage is very clearly laid out. The menu navigation is economical. Every customer can guess the given routes. The search for the games turns out to be absolutely unproblematic. In the side areas, too, the overview is never lost. The checkout area is clearly laid out and does not provide any confusing click options.
There is a clear division. The games, actions and information area is clearly designed and easy to reach. The Sunnyplayer games and bonus offers are in the main field of vision. Of the Sunnyplayer login is completed in two to three minutes.
The Sunnyplayer Casino mobile app automatically adapts to all mobile devices such as smartphones and tablets. The instant app is the same on all screens and you can pick up exactly where you left off. In our experience, the Online casino app quickly and easily on iPhone, iPad, Android, Windows and Blackberry devices.
No download is required for the Sunnyplayer Casino Web App - everything runs very relaxed via the browser. The internet address of the online casino is simply entered and an optimized mobile version of the website opens automatically. In this way you can take the virtual game world with you wherever you go and enter the casino at any time.
In the To Go version of the virtual game world, no restrictions are necessary, because all games and functions are available in the app. The Sunnyplayer Casino is operated by experienced entrepreneurs from the e-gaming industry and offers everything a gamer's heart needs. Above all, the high-quality Merkur games are the focus of the online casino.
Which casino games are available in the Sunnyplayer app??
There is a large selection of different games in the Sunnyplayer Casino Web App. From the classics from the world's casinos to the most popular slots and modern games - everything is included. The casino classics roulette or blackjack can be played at high-end tables without a download. Or choose a popular highlight from the long list of games, for example Starburst, Double Triple Chance or Thor's Hammer.
The Sunnyplayer Casino is best known for its selection of Merker games. The games from the well-known manufacturer are completely developed in Europe and tested in slot machine casinos. The slots set a completely new standard for online casinos, which should attract customers to the virtual Sunnyplayer gaming world. Sunnyplayer describes itself in terms of games as "the first original Merkur Casino with the most famous slot machine games from the game library ", that invites you to play with the sun.
Which functions are available in the Sunnyplayer Casino App?
The Sunnyplayer Casino mobile app can do a lot - it is in no way inferior to its big brother. All the functions that you know from the classic PC version are also available in the app. The side areas are fully usable.
Deposits can be requested in the Sunnyplayer Casino mobile app with just a few clicks. They must be at least 20 euros and are immediately available on the credit account. The online provider does not charge any fees for deposits.
You can make a deposit via Sofortüberweisung, PayPal, Visacard, MasterCard, the debit versions of credit cards, GiroPay, Paysafecard or with the e-wallets Neteller and Skrill by Moneybookers.
A payout is also possible without much ado. Verification may be required before you can make your first withdrawal. In this case, customer service will contact you. The processing of the application takes up to 72 hours in the Sunnyplayer Casino - that is quite long compared to the competition.
A payout via the instant app must have a minimum amount of 20 euros. If you choose one of the e-wallets or a credit card to withdraw your balance, there are no fees from the online casino. However, please check beforehand whether a third-party provider may charge fees.
Using the Sunnyplayer Casino mobile app, contacting customer support is no problem at all. There is even a "Contact" button that you can use to forward you directly to the employees. You can reach customer service via live chat. If no employee is available, a contact form will automatically open that you can simply fill out. In a few minutes, an employee will contact you using this form of contact. If you are not registered, you can use a feedback form to send suggestions and questions to customer support - an option that is only made available by a few online providers.
What is the visual impression of the Sunnyplayer app?
The Sunnyplayer Casino mobile app has a very clear design. In the upper area you can choose between the categories “all machines”, “game library”, “jackpot games” and “table games”. A game selection can also be found directly in the start area. The images are applied to a white background so that they are the focus of observation.
The website's navigation is intuitive and the large control surfaces are easy to select. You can log in and view the menu in both the upper and lower areas of the screen. For beginners, the site could deliver a bit too many impressions at once, as the start page appears a bit cluttered. But you can find your way around quickly.
All functions of the classic desktop version are also available in the Sunnyplayer Casino mobile app and can be selected with a few clicks. All areas of the app run smoothly and inspire us with their short loading times.
The strengths of the Sunnyplayer app at a glance
- optimized web app without download
- Instant app with comprehensive functions
- high quality games from well-known manufacturers
- wide range of different MERKUR slots
- Apply for deposits and withdrawals on the go
- very dedicated customer service
5 questions and answers about the Sunnyplayer Casino mobile app
In our test, we have summarized all the important facts about the mobile version of the Sunnyplayer Casino. All of our experiences should help you make a decision. We have listed the five most important questions about the online provider's web app here
You can request deposits and withdrawals while on the go?
Yes. Transfers are not a problem at all and can also be requested via the mobile app. Everything goes just as quickly in the app and is done in a few steps. All other functions are also available in the instant app.
The Sunnyplayer Casino Web App is free?
Yes, the app is free and runs normally via the browser of your mobile device. No download is necessary.
All functions in the app can be used?
Yes, you don't have to accept any restrictions. All functions and side areas can be easily reached and selected in the Sunnyplayer Casino mobile app.
There is an app bonus for using the casino app?
No, there is no separate app bonus in the Sunnyplayer Casino. However, you can easily implement and activate all bonuses in the app. The Sunnyplayer offers a welcome bonus, which we have already discussed in detail in our experience report.
Who can use the mobile version of the Sunnyplayer Casino?
Anyone with a mobile device can use the web app. It runs well on all modern smartphones and tablets as long as they have a stable internet connection. For reasons of youth protection, however, it is important that you are of legal age if you want to create an account in the virtual game world.
There is a very good loyalty program in the Sunnyplayer. When playing in the Sunnyplayer, customers automatically collect loyalty points, so-called sunnies. 100 sunnies will be rewarded with 1 euro. For players who regularly play in the Sunnyplayer, the loyalty program provides a decent financial advantage that should not go unused. Otherwise, the Sunnyplayer is a pure online casino that has no additional offers in its portfolio.