General information & registration
We do not recommend Stargames - these are the top three online casinos
Tip: You are already a customer, but want to cancel your account? We will help you with our guide "Delete Stargames account".
The StarGames casino has been online in its current form since 2009. The website is available in 17 languages, including German. According to GPWA, StarGames now has over 12 million customers. Gpwa.org is an interesting website where operators of gambling websites can exchange ideas. The StarGames offer is wide and ranges from Slots (Slot machines) over Casino and Live casino up to poker and Skill Games (e.g.B. Backgammon, bridge). StarGames has also been offering Sports betting ("StarGames Sportsbook"). However, StarGames is not yet active in sports sponsorship. On StarGames.com promises the online casino: “A high standard of quality and the satisfaction of our players are our top priorities.“Since that sounds really promising, we have the offer of StarGames im Online casino test looked closely. StarGames is one of the good casinos. However, the operators still have to improve a few points.
The StarGames casino offers the full range in online gambling: Slot machines (Slots), Online casino table games (e.g.B. Roulette, Blackjack, Baccarat) Live casino, so-called Skill Games (e.g.B. Bridge, backgammon), Online poker as Sports betting. Only a few casinos on the Internet offer such a comprehensive range. In terms of the number of available games, StarGames was also able to score points in the test, it will be alone around 230 slot variants offered. On the StarGames website, some games are advertised as "hot slots". This list actually contains many popular slot machines, for example Book of Ra ™, Book of Ra ™ deluxe, Sizzling Hot ™ deluxe, Lord of the Ocean ™, Golden Sevens, Dolphin's Pearl ™ deluxe or Lucky Lady's Charm ™ deluxe.
The slot offer is supplemented by approx 70 more games under the menu items "Casino" and "Live casino". Our benchmark in the test was 300 games. From this number, there was a good rating for the casino offer. With the additional offer in poker, sports betting and skill games, StarGames easily secured a top rating. Also the number and quality of progressive jackpot slots left one in the test excellent impression. As a player you have the choice between over 25 slots. Jackpot sums worth millions are regularly encountered and the smaller jackpots are also consistently attractive.
The software in the StarGames casino comes for the most part from Novomatic or from the Novomatic subsidiary Greentube. The offer is supplemented by software and games from Evolution gaming and Genesis Gaming.
StarGames Live Casino Games - an overview
At the beginning of an assessment of the best live casinos you should always concern yourself with the game options. It is not uncommon for there to be significant differences when compared with other providers. You should take your own preferences into account. It plays a big role on which games the personal focus is. Some online casinos offer a distinctive roulette landscape. Still others prefer different BlackJack variants and collect points in this way from those who are interested. For our StarGames Live Casino review, we dealt extensively with the question of the game options.
The StarGames Live Casino is overall very extensive and includes some roulette options such as immersive roulette or a American live roulette. A VIP Live Roulette variant is also available. In addition, different Baccarat and BlackJack games are included in the repertoire of the StarGames Live Casino. The respective limits depend on the games. However, both high rollers and players who tend to be active on the casino floor with smaller stakes get their money's worth.
Live casino - the external provider
Another important question deals with the external provider of the live casino. Who is responsible for the presentation and the smooth running of the casino content?
StarGames Live Casino is powered by Novomatic operated. The games are presented in their original version. The company is a global gaming group. The headquarters are in Gumpoldskirchen (Austria - more here: Stargames Austria). The company has been offering gaming solutions since 1980 and thus has a wealth of experience that is synonymous with concentrated casino expertise. Novomatic offers the users of the StarGames Live Casino an appealing gaming environment that is not only suitable for experienced gamers, but is also well received by new users.
Customer support in the live casino
Who is available to you if you want to contact customer support with a question? On which channels can customer service be reached??
For our StarGames Live Casino review, we looked at the different support options. However, we found that the service options are rather limited. An e-mail service is available, but we completely missed a live chat. The existing telephone option is also chargeable. At least this form of contact can be used in German. However, a very detailed FAQ area is helpful. Various questions are clarified here and processes are clearly illustrated.
This is what distinguishes the live casino
- Provider with a long history
- lots of live casino games
- Welcome bonus of up to 100 euros
- many more classic casino games
StarGames advertises new customers with a "100% first deposit bonus". The maximal Casino bonus-The sum is 500 €. To get a bonus you have to deposit at least € 10.
The optimal bonus amount is € 500, you get this if you deposit € 500 yourself (100% bonus). As is usual with casino and sports betting bonuses, the StarGames new customer bonus can only be used once per household, IP address and / or customer.
Bonus conditions: the € 500 welcome bonus scheme
In the online casino only the bonus has to be played through successfully (bonus rollover) in order to have a chance at the Stargames payout of bonus credits and winnings achieved with them. It is not necessary to play through the deposit. The bonus rollover is relatively normal at 40. According to StarGames, you have to play through the bonus completely 40 times within 30 days. Other online casinos offer significantly more bonus credits (e.g.B. 1.€ 000 bonus) and still only require you to play through the game 30 or 50 times.
To compensate, StarGames has come up with something pleasant: All stakes in the table game classics roulette and blackjack count to 5% for the bonus rollover, not only the stakes in slots (slot machines). In the live casino, in poker or in sports betting, however, you cannot achieve the bonus rollover. The various StarGames games are counted for rollover:
Contribution to the bonus
Casino games (table games, video poker, bingo)
Live casino games, poker, sports betting
We have calculated a few examples for you:
- You deposited € 10 and for that € 10 bonus With slots you can unlock the bonus. You have to do it within 30 days 1.Turn over € 000 (€ 10 x 100).
- You have € 50 deposited and a € 50 bonus With slots you can unlock the bonus. You have to do it within 30 days 5.Turn over € 000 (€ 50 x 100).
- You have deposited the optimal sum of 500 € and for it the highest possible bonus of € 500 With slots you can unlock the bonus. You have to do it within 30 days 50.Turn over € 000 (€ 500 x 100).
Of the Casino welcome bonus from StarGames is not fundamentally unfair, but certainly difficult to unlock. This is primarily due to the 40-time bonus rollover. The time limit is a bit short at 30 days. The consideration of roulette and blackjack for the bonus rollover is also gratifying! How are your experiences with the StarGames bonus?
Stargames friendship bonus is valid without a bonus code
If you are already a Stargames customer, you can increase your betting account with a friend referral: If you refer a friend, you will receive a bonus of ten euros. This does not have to be unlocked. The only condition is that the referred friend has played for ten euros. Referring your friend works like this:
- Log in and go to "My Account"
- There click on "Refer friends"
- The bonus is activated under "FAQ / Actions"
- The Stargames friendship bonus is valid without a code
Stargames Casino - Other bonus offers and their terms
New customers who have registered on the provider's website via the Stargames login who have registered and top up their betting account with at least ten euros can also collect a bonus that doubles the deposit. It should be noted that a method is selected for the payment that is also bonus qualifying. The bonus amount is only play money, which means that it is withdrawn again after playing through.
To free play, so that the bonus winnings can be withdrawn from the account, the amount of the bonus must be wagered in an equal number of games. This means, for example, if you deposit 25 euros for the first time, you will receive a bonus of 25 euros. In order for this to be freely available, the customer must now operate 25 games with a turnover of 25 euros. We therefore recommend choosing games that allow a stake of one euro per round. The customer has a year to do this. If you like, you can first test the slots with play money, with the so-called stars.
For free spins, it does not matter whether the welcome bonus is implemented via the desktop PC or via the app. In principle, all games are suitable for this, but some only partially contribute to the fulfillment of the rollover conditions. On the safe side are players who exclusively Novoline machines choose for this and set this to one euro. All Novoline games count 100 percent and also offer even higher chances of winning.
Use free spins at Stargames Casino
There are free games in the popular Stargames online casino every now and then - the free spins are ideal for testing the casino offer. Anyone who is already a customer can also use it to increase their profits. In order to enjoy the free spins, interested parties only have to register on the website of the online casino and use a link that the operator sends by email to send the 5.Unlock 000 stars in the form of play money. Stargames always offers other promotions that also increase the play money account.
This can be done, for example, by completing the login data - then there is another 1.000 stars. But even a correctly ended game the casino operator rewards its existing customer with 1.000 stars. There are also another 500 stars for the first login and if the new Stargames member would like to fill their play money account even faster, they can purchase the virtual play money in the casino's shop. For example, you can get 14 for just two euros.000 stars. Once the customer has been won over by the animated slots, he can continue his account with real money and make a deposit. The stars remain and he can still use them later.
Mobile Stargames Casino Bonus
Stargames does not offer an extra bonus for mobile customers - no wonder, because the full range of bets and bonuses can also be used on the go. All you have to do is enter the address of the Stargames Casino in the browser of your smartphone or tablet. The web app is available without download and runs on Android, iOS, Windows Phone and Black Berry.
Stargames says it will not offer a native app for the various operating systems in the future either, because Stargames prevents its customers from having to grapple with technical problems, for example because updates have to be installed. It also saves valuable storage space and the customer the work of installing and downloading. (Here you can find all information about the mobile app at Stargames.)
Stargames bonus offers for regular and existing customers
Casino players who have been with Stargames for a long time, the operator also holds the rod and offers a lot of bonuses to keep him happy. New users automatically become members of the Bonus Club, which makes playing a lot easier. Because for every stake there are loyalty points in the form of stars - the play money. From a certain number of stars, members can achieve bronze status and receive a bonus of three euros per month if they make it up to silver status. There is then a bonus of seven euros for gold and the platinum membership is rewarded with twenty euros. Diamant customers can look forward to a fabulous € 100 bonus.
In addition to the above-mentioned promotions and monthly gifts, there are other pluses, because with each level there is a higher number of free payouts. Those who move up quickly within this VIP system can collect stars even faster and get the requested payouts credited to their account more quickly. In addition, there are promotions that are limited to a certain period of time, such as spinning individual reels when certain games are played particularly often - this increases the chance of winning. If you don't want to miss these promo campaigns and bonus offers, you should subscribe to the newsletter, which can be requested free of charge under the menu item “Account” and “Settings”.
Seriousness & security
A Maltese company, Europe Entertainment Ltd, is responsible for the StarGames casino. The online casino has various licenses from the Malta Gaming Authority (MGA). The MGA is the Maltese regulator for gambling. Many online casinos and sports betting providers are based in Malta. Malta is part of the EU and is also part of the Schengen area. European law applies there without restriction, just like in Germany. Maltese licensing is transparent and interested companies are carefully screened. Thanks to the cooperation with Greentube and other large software manufacturers, StarGames holds various licenses:
- Class 3 license with the number MGA / CL3 / 391/2007, issued 9. March 2009
- Class 1 license with the number MGA / CL1 / 538/2008, issued 7. February 2010
- Class 1 license with the number MGA / CL1 / 810/2012, issued on 24. July 2012
- Class 2 license with the number MGA / CL2 / 1118/2015, issued on 12. January 2016
- Class 1 license with the number MGA / CL1 / 1202/2016, issued on 27. May 2016
In fact, StarGames casino not only makes extensive use of Greentube software, it even belongs to Greentube.
This can be proven by a quick query at DENIC, the registration office for American domains. There is as the owner of StarGames.de Greentube registered. Greentube has been a wholly-owned subsidiary of the Austrian Novomatic Group since 2011 and is also official "Part of the Novomatic Group". If you have StarGames.de enters in the Internet browser, you will be on StarGames.com / de and will find the complete range of StarGames casinos there. StarGames.de clearly belongs to the StarGames casino. A look at the American Patent and Trademark Office also confirms the situation: "Stargames" is a German-language brand from Greentube Internet Entertainment Solutions GmbH.
The StarGames website is secured with an SSL certificate. The certificate proved to be safe and valid in the test. The encryption is provided by DigiCert Inc. and is really very secure with a strength of 2048 bits. So this online casino is clearly making an effort to ensure safe gaming and secure financial transactions. By no means every online casino has reached this good level.
Service & support
As a customer or interested party, you can contact StarGames by phone or email. In many cases, however, this will not be necessary at all, because the help area of this online casino is clear and extensive. Many frequently asked questions (FAQs, Frequently Asked Questions) StarGames provides a helpful answer directly. The help area is sorted by topic:
- To play
- My account
- General help
- technical help
The direct customer support from StarGames also makes a friendly impression on the website: "If you should need help or support or just want to tell us a concern, suggestions for improvement or ideas: Please do not hesitate to contact our friendly and helpful customer support!".
The support staff are - between 8 a.m. and 10 p.m. Central European time -
can be reached via the following contact options.
- 0180 5407820 for Germany (€ 0.14 / min. from the American landline network)
- 0820 401040 for Austria (€ 0.13 / min. from the Austrian landline network)
- 0848 401040 for the Switzerland (CHF 0.11 / min. from the Swiss landline network)
Anyone who needs support outside of the above support times will receive it - but only in English:
- 00356 27790691 for the international customer support in Malta (€ 0.045 / min.)
You can write an email at any time: support @ stargames.com
Anyone who would like to join a StarGames employee directly by email can do so. The mail addresses are always formatted as follows: first name.surname @ stargames.com
A live chat or a callback service are unfortunately not available. Very good casinos offer their customers a free hotline, for example via an 0800 number. With the chargeable hotline, StarGames is not one of the top providers.
Tip: If the casino is not available, you can also consult our guide for help and solutions "Stargames doesn't work"have a look.
Deposits & withdrawals
StarGames provides very good information about the payment methods available in the casino. There is an overview page that lists all payment methods. Anyone interested in one of the payment methods listed can find out more with one click. According to StarGames, the following payment methods can be used: Bank cards, EPS, GiroPay, iDeal, Moneta, Neteller, Paysafecard, Przelewy24, QIWI, Skrill, Skrill 1-tap, IMMEDIATELY, TrustPay and payment by mobile phone. We have proven and popular casino payment methods in the list fat highlighted.
Attention! Payments can be made via prepaid solutions such as Paysafecard, but they cannot be used for withdrawals. Recommendable are the online wallets Neteller and Skrill. StarGames does not provide any information on minimum or maximum amounts for deposits and withdrawals, and the online casino also keeps a low profile when it comes to the expected duration of the transaction. Other casinos provide information here much more precisely and transparently - for each individual payment method.
There are regular irritations around the first payout - at online casinos and sports betting providers. The “guilt” is shared: the legislature has a particularly keen eye on gaming providers, because they traditionally launder black money. Online casinos and bookmakers naturally also want to protect themselves from fraud and crime. There is also one or the other player who tries to use unfair means (e.B. double registration) to secure double bonuses or other benefits. That is why casinos like StarGames usually require proof of identity from you as a player when making the first payout. It can happen that you have to scan / photograph and upload documents, for example one Photo ID (Copy of passport, ID card or driver's license), Scan or photo from Credit / debit card and one Proof of address (Invoice from a supplier, bank statement or credit card statement). In special exceptional cases, certified documents are also required.
StarGames promises "one hundred percent fairness" around the casino offer. We checked that. When gambling in an online casino, everything depends on the random number generator (RNG for short). That is why reputable online casinos have their software checked and certified accordingly. Companies such as GLI (Gaming Laboratories International), TST (Technical Systems Testing) or eCOGRA (eCommerce Online Gaming Regulation and Assurance) take care of such tests. StarGames selected TST as a partner for the tests. very recommended online casinos provide current data (usually 2-3 months old) directly on their website - or provide a link. StarGames only partially does that.
For example, the Beetle Mania slot machine has the following information: "The payout ratio (RTP = Return to Player) is 95.25%". With Book of Ra it was 92.13% in the test period, with Book of Ra Deluxe 95.10% and with Sizzling Hot Deluxe 95.656%. We couldn't check whether these numbers are up-to-date in the test. If you are already a customer of this online casino, you have more options with slots: “You can call up the winnings table in the game by clicking on the“ Winnings ”button in the lower left corner of the playing field.“The different and exact numbers indicate this in our experience, that StarGames works cleanly and keeps its promise of fairness.
Minimum bet & limits
As a player, you have two basic options in the StarGames casino: play for money or play for "stars". The latter ensures risk-free play, as only one game currency is gambled on. Of course, you can't make money like that. So a deposit is always required for real money winnings.
We looked for information on the minimum stakes and limits of the individual slots and table games in the StarGames casino. Unfortunately the search was unsuccessful. Other online casinos provide much better information here about minimum and maximum stakes, sometimes for each individual game. On the other hand, the StarGames sports betting offer provides clear information on minimum stakes and limits:
"The minimum stake per betting slip must not be less than EUR 1
The maximum stake per betting slip may not exceed 25.EUR 000 "
Optics & design
The StarGames casino website is very clear, despite the really extensive range of games. In the test, StarGames even set the test benchmark for this important criterion! All relevant information, menu items and topics could be found quickly and easily. Even beginners should get along well with this online casino.
Design and optics are quite modern. It could be, however, that it is a bit too "colorful" for one or the other user, because many bright colors collide.
When it comes to mobile phone friendliness, however, there are no two opinions: the StarGames casino can be easily accessed and used on tablets and smartphones.
The help area made a really good first impression. The garish design elements are omitted here and the StarGames site looks undeniably serious. By reducing it to a few colors and a lot of white, the player can quickly and easily find the desired question (e.g.B. What do the symbols next to the players mean??, What happens when the train time has expired?) and the answer from StarGames.
WHAT DOES THE STARGAMES CASINO APP OFFER?
The Stargames Casino App can be accessed with any newer smartphone or tablet. The online provider relies on an optimized homepage version that does not require a download. The technical screen adjustments to the respective end device take place automatically. The user only has to select Stargames in the browser and the game can start. Due to this technical design, the customer can change his end device at any time, he will always encounter an analog user interface, it’s never easier.
Stargames specifies the minimum technical requirements as follows:
- iPhone or iPad:
• iOS version 6.0 or higher. Safari browser version for iOS.
• iPhone 4 or higher.
• iPad 2 or higher.
- Android devices:
• Android OS version 4.0 or higher.
• The latest browser version of Chrome, Firefox or Stock Browser.
However, anyone who now believes that the technical pain limit in the Stargames Casino has already been reached is happily mistaken. In our experience, the mobile games can also be accessed via Blackberry and Windows Phone. In the following we have put together a list of devices that you will definitely get along with here at Stargames.
- Samsung: Galaxy S3, S4, S5, S6, Edge & Mini, Ace, A3, A5, A7, Galaxy Note 3 & 4, Galaxy Tab A, S, pro
- Apple: iPhone 3, 3GS, 4, 4S, 5, 5S & 5C, 6th & 6 Plus, iPad Air, Mini, 3 & 4th
- HTC: Nexus Series, One mini, max, M8 & M9, Desire Series, Hero, Incredible S, Legend, Magic, Desire Z, Sensation, XL, Wildfire S, X, XL, S, V, Aria
- Sony: Xperia M4, M2, M, Z3, Z2, Z1, Z, ZR, E4g, E3, E1, E, V, L, SP, Aqua, Compact, style, Ultra, tipo, Xperia Tablet Z4, Z3, Z2 , Z
- LG: L-Series, Optimus, Fino, Bello, Sporty, G-Series, G2, G3, G4, Flex, Mini, Optimus, G Pads 7.0, 8.0, 8.3 & 10.1
- Nokia: Lumia-Series, 640, 535, 930, 435, 532, 730 & 1030, Asha series
- Blackberry: Passport, Classic, Leap, Z30, Q5
- Tablets: Sony Xperia Tablet Z Series, Lenovo Thinkpad & Yoga tablet, Asus MeMo & Fonepad, Nexus Series, Motorola Xoom 2, HTC Flyer, Acer Iconia Series
- Others: Motorola Zoom, Atrix, Defy, Moto G, Huwei Ascend Series, Wiko Series, Acer Liquid Series, Asus ZenFone
THE STRENGTHS OF THE APP
- Available for all systems without download
- Currently 50 games, and the trend is rising
- Classic roulette and blackjack on board
- Deposits and withdrawals possible
- Super simple, self-explanatory operation
WHICH CASINO GAMES ARE AVAILABLE TO CHOOSE FROM?
Stargames started with ten casino games. Mobile users can now choose from around 50 games. It is positive that all Novoline classics can be played via the app. We're thinking of Book of Ra, Sizzling Hot, Cleopatra, Dolphins Pearl, Pharaoh's Ring, Spinderella, Lord of the Ocean or Ultra Hot. But that is far from the end of the story - on the contrary. The fans of the classics can also play their luck on the virtual roulette or. Challenge Blackjack Table. Both games are also available as live dealer versions. It must be restricted that the live casino only works via iOS and Android.
YOU CAN ALSO TRY THE APP FOR FREE FOR THE FIRST TIME?
Yes and no. The Stargames Casino naturally has a fun mode, which can only be used after logging in, i.e. after registering. The casino provider provides all new customers 5.000 so-called stars are available, with whom you can paddle without risk.
If you want to call up the games via the app without registering, so to speak as a preliminary test, you will find the casino doors closed at Stargames.
HOW GOOD IS THE OPTICAL IMPRESSION OF THE APP?
Visually, the Stargames Casino can collect plus points with its new app. The games are clearly displayed on the start page. The users can choose between the new games and the complete list.
The games are loaded with two finger touches. It is positive that a small explanation or rule customer can be called up for each version.
The account management menu can be opened at the top right. The functions are explained clearly and transparently, so that even beginners shouldn't face any problems here.
The Stargames Casino App is available in German, English, Hungarian and Polish.
HOW DOES THE MOBILE DEPOSIT AND WITHDRAWAL WORK AND WHAT ARE THE POSSIBILITIES?
The deposits and withdrawals can be carried out without any problems on the go. The checkout area can be accessed in the player lobby. The transfer offer in Stargames Casino, however, is not really a big hit. Customers can choose between credit cards (Visa and MasterCard) and the direct booking system of Sofortüberweisung.de and from GiroPay as well as the Paysafecard as prepaid method. In the area of e-wallets, Skrill 1-TAP is the only one in a long way. The Stargames Casino accepts deposits free of charge.
When paying out, it should be noted that the online provider generally only initiates these via bank. Customers have no choice at this point. The minimum withdrawal amount is 15 euros. Each payout costs a symbolic euro as a processing fee.
The StarGames bonus or loyalty program can be accessed via the “Promotions” menu item. So there is obviously no classic VIP program in the StarGames casino, as you know it from large (online) casinos. We have the StarGames bonus program of course still looked at in the test for you. We were interested in what it offered to players and how far it is from a true VIP program.
StarGames promotes the bonus program as follows: "StarGames Bonus Program! More bonus is not possible! Play, collect points and collect bonuses!" Sounds good at first. Unfortunately there is no further information at all on the website. A click on "Register" only leads to the normal registration form for new customers. There is no information about the bonus program there either. We have also checked the terms and conditions and the help area for you. In the help area (under "My Account") you can finally find the information you are looking for about the StarGames bonus program. There, for example, the so-called “StarGames member levels” are presented. StarGames is probably referring to something similar to VIP level. There are five status levels in the StarGames bonus program:
- Bronze status
StarGames promises: “Your entry into the StarGames game world. Book money into your account and play your first game as a winning player!"
- Silver status
StarGames promises: “As a silver member, you will receive a bonus of three euros every month credited directly to your StarGames account."
- Gold status
StarGames promises: “Gold members can look forward to a seven euro bonus credit each month. Collecting points is also a pleasure: you can now collect points even faster."
- Platinum status
StarGames promises: “Being a platinum member really pays off: you receive a € 20 bonus month after month credited to your StarGames account. In addition, you can now collect points twice as fast as bronze members."
- Diamond status
- StarGames promises: “As a Diamant member you are one of the best of the best. We will reward you for this with a monthly bonus of 100 euros! Immediate processing and the fastest transfer of your winnings are a matter of course."
In order to collect bonus points at StarGames, you have to play regularly and a lot for money. In the following table you will find the number of points that you have to bring with you for the respective status:
Points required per month
0 to 4.999
5.000 to 14.999
15th.000 to 54.999
55.000 to 179.999
Different games are rated differently for the StarGames bonus program. In the following table you can find out how much you have to bet in order to receive a point:
€ 1 rake (depending on game and stake)
- In order to achieve silver status with slots, you must have 2.Set € 000
- In order to get platinum status with Slots, you have to pay 22 per month.Set € 000
- In order to achieve gold status in the casino, you have to pay 30 per month.Set € 000
- In order to achieve diamond status in the casino, you must have 360.Set € 000
Tip: In addition to the bonus offer, the provider also has one Stargames voucher.