General information & registration
In the casino room, the player enters another world! No, we don't mean the online casino world, even if that is the case, but here every player embarks on an intergalactic journey, on which each stop has a different reward. But the player has to "earn" these rewards by completing the various tasks that he is given. That kind of thing made us curious, of course, and we wanted to know what it was all about. Therefore we took a closer look around the casino room for you. The Casino Room team has been active in the online gaming sector since 1999 and also has sufficient experience in the poker, sports and entertainment sectors as well as in the gaming sector. Casino Room is now an independent casino website operated by Ellmount Gaming Ltd. is developed and operated. The operator is based in Malta, from where he also has a valuable EU license from the Malta Gambling Authority. The operator also has a license from the Gambling Commission Curaçao. Due to this fact, the online casino can already be classified as extremely serious and safe. But that is not the only reason for the large crowd in the casino room, but also the wide range of games, the various bonuses and the appealing customer support speak in favor of a casino room registration. We can say in advance that the Casino Room is extremely successful in the industry and in view of such a long business history, rip-offs and frauds cannot be spoken of in any way. Nevertheless, we took a look around the casino room and summarized our casino experiences in the following review.
According to our Casino Room experience, players have over 800 different games to choose from, most of which come from the software company of NetEnt. The game portfolio is rounded off by the well-known software manufacturers Microgaming, Betsoft and Quickfire. The offer starts with the modern slot machines on the Video poker-From machines to classic table and card games.
The largest range of games can be found in the area of slot machines, with over 400 games in a wide variety of variations. This includes old classics, but also new and modern video slots. At the same time, there is also a large variety, because the 3-reel machines are just as playable as the 5-reel slots. The most famous in the game portfolio are
- Jack Hammer
- Gonzo’s Quest
- Holmes and the Stolen Stones
- Mega Fortune
There are also jackpot games and there are more than 25 of them in total and they enable huge winnings. It is not uncommon for five or even six-figure sums to change hands at these slots. Mega Moolah Isis, King Cashalot and Dark Knight are probably the most famous progressive jackpot slots here.
The fans of classic casino games are not neglected here either. With roulette and blackjack, the two most popular casino games are represented in the portfolio. The selection is quite impressive, because roulette is available, for example. in 12 different variants to choose from.
The live casino
The selection in the live dealer area is also remarkable. Especially the blackjack players will find very good choices and can choose between 16 different blackjack variants. In addition to classic blackjack, there is still
- Pirate 21 blackjack
- European blackjack
- Single deck blackjack
Blackjack Multihand, where the casino classic can be played with several hands, provides additional thrills. There is also Live Casino Roulette, Live Baccarat Dealer and Ultimate Texas Holdem or Three Cards Poker. This is how you log into the casino room.
You can gain your first casino room experience even easier if you have the Casino new customer bonus take advantage of. This promises a 100% bonus of up to 1.Bring 000 euros extra to the player account and add 100 free spins on top. If you do not want to take advantage of this bonus, you have to contact customer support directly before making your deposit.
The Casino Room new customer bonus at a glance:
- Deposit bonus: max. 1.000 euros (100%)
- Type of bonus: deposit bonus
- Valid: only for new customers
According to our Casino Room Bonus experience, the provider is very open and transparent with regard to the bonus conditions.
- Max bonus amount: 1.000 euros
- Example: Deposit 1.000 euros + 100% bonus (1st.000 euros) = 2.000 euros
- Payable: yes
- Wagering requirement: 35 times in 7 days after bonus credit
- Bonus code: no
This is only available for customers making their first deposit Online casino bonus valid. The minimum deposit to qualify for the bonus is 10 euros. If the customer does not manage to meet the bonus conditions, the bonus and the winnings achieved up to that point are forfeited. It should be noted that the maximum stake per spin may only be 5 euros when freeing up the bonus amount.
Seriousness & security
Not only is one license presented here, but the operator is in possession of two licenses. For one, Ellmount Gaming Ltd. one license from MGA and one from Curaçao under the name Ellmount NW, which is the subsidiary. In this way, security and seriousness are doubly ensured, because the Gambling Commission now has a reputation for not giving licenses lightly and for subjecting companies to strict audits.
Players who would like to find out more about the data protection regulations can do so without any problems, as these are freely accessible and are already made available on the home page. If there are any changes, the customer will be informed by email.
A small factor that should not be neglected, however, is the fact that the players can play here for free first and can look "over the shoulder" of the casino. Further security features or. Indications of the seriousness of the provider is that all contact addresses and company information are presented transparently. At the same time, the casino room also fulfills its obligation to prevent gambling addiction, for example by. a self-test is provided. In addition, the player can determine his gaming behavior himself and have his account blocked.
Service & support
The help area is easy to find. "Help" can be found directly above the registration button and with a click on it, the player is in the extensive help area. At first glance, our casino room experience was very good, because the customer support team can be reached via live chat, email, telephone hotline and even Skype. The second look was disappointing, however, because the telephone support is a 24/7 support, but is equipped with a Maltese phone number and therefore the customer has to expect charges when he picks up the phone.
Unfortunately, the customer has to hope for luck with the live chat that it is open if he needs help, because no support times are given. E-mail support, on the other hand, is available 24/7. In our experience, the support is well covered and the players have the opportunity to get in touch with it in a variety of ways.
This is supplemented by an extensive FAQ area where players can find answers to the most important questions. The practical thing is that you simply have to enter a certain term and not go through the entire help area.
Deposits & withdrawals
First of all, we would like to anticipate that we were not particularly pleased that the deposit and withdrawal methods are not openly communicated. Even in the FAQ area, we couldn't find any information about which payment options are offered and whether any fees apply. This accordingly led to a point deduction.
After registering, we were able to determine that deposits and withdrawals can be made by credit card (Visa / Mastercard), Skrill, Neteller and Trustly. These options allow a deposit in real time, whereby the minimum deposit must be 20 euros. The maximum deposit amount is set at 600 euros.
When making withdrawals, the player must use the same method that he used to make the deposit. For this reason, before making a deposit, you should check whether the option is also suitable for withdrawals, otherwise the withdrawal will be made by bank transfer. The payout itself takes around two days and a few more days have to be taken into account for bank transfers. All information about the Casino Room deposits and withdrawals.
Our Casino Room experience shows that players can look forward to a good payout ratio here, because this is a respectable 98.4%! This guarantees many successes for the players - but it must also be noted critically that this payout rate is not certified by an independent testing institute.
But as an experienced player everyone knows that the Microgaming and NetEnt games achieve high payout percentages of 95% and more. But still, in our casino experience, it would be advisable if there were such proof in the casino room and the operator had his payout ratio certified.
Minimum bet & limits
In our casino experience, every online casino has a minimum and maximum limit. However, we could not make out such information in the casino room and that is a shortcoming for us, because here the player does not know what he is getting himself into.
We have had the casino experience that it is possible to play with a cent or two. A minimum bet of 10 cents is specified at the tables, and the maximum bets are in the lower four-digit range. Often the high rollers are not happy in the online casinos, but that is not the case in the casino room.
Optics & design
The appearance of the casino room can be described as “simply structured”. According to our Casino Room experience, the website is very simple and the operator does not use complex sliders or other accessories. The player can see the offers on the home page, as well as the most popular games and current winners. In our opinion, the homepage gives a very positive impression.
Although no graphic masterpiece has been created here, and that runs through all areas, the player is not unnecessarily distracted, but the players are presented to him in a clear manner. It would even make sense if the design was fine-tuned here in order to create a better casino atmosphere, because this is lost here and you don't have the impression of visiting a casino.
The bottom line in this area is that the Casino Room was only able to convince us to a limited extent - but, as is so often the case, it's a matter of taste. In our Casino Room opinion, a little more creativity and a casino atmosphere would be desirable. But despite everything, here the customer has the feeling that he has landed with a reputable provider.
For mobile games, the operator does not rely on a conventional download app but on an optimized web app that can be used with any mobile device. With the Casino Room app, the content is loaded directly in the browser and this has a number of advantages because it does not take up any free space. At the same time, however, longer loading times have to be accepted. As far as the optics are concerned, we have no cause for criticism here, because the intuitive design also makes the navigation suitable for on the go.
The additional offer in the casino room is explained a little confusing but still very lucrative. According to our casino experience, this offer clearly sets Casino Room apart from the other VIP programs and other loyalty programs. Here the player is sent on a journey and plays a game within the game. The player receives tasks that he has to fulfill and with each task that is successfully implemented, the player receives the so-called XPs with which he gets closer to the next stop, where rewards such as free spins, free bonuses, top-up offers or sometimes even cash wait for him. The player gets to the next stop by collecting experience points and this is done by playing. As soon as the player logs in and opens a new game, for example, he collects XP.
In our opinion, this additional offer is very interesting and lucrative and also brings variety to the casino game.