General information & registration
Unfortunately, I was unable to find out what Jaak Casino means for you, but I can happily tell you that you will find a good online casino here that is considerable füfor your safety. Player off ÖAustria are unfortunately not welcome. That The range of games is decent, the loyalty program can keep you on the page for months that actually extensive customer support unfortunately didn't treat me really well. Find out in this guide what other experiences I have made with Jaak Casino and why it is sometimes worthwhile to only activate a small bonus.
As is usually the case, you can register at Jaak Casino quickly and without any effort. As always, make sure you have your correct data because everything will be checked at the latest with the first payout and you may not receive any winnings with incorrect entries. It is also important that you too Owner of the desired payment method are. These are the few steps to your own user account at Jaak Casino:
- 750 casino games
- Large live offer
- No demo version
- No way to set favorites
Jaak Casino offers you a colorful program with games from a wide variety of themes. I immediately notice that it is next to the Main topics "Casino" and "Live Casino" also have their own large section for "scratch cards" gives. So it seems Online casino, that otherwise has no gimmick to have found a hobbyhorse in it and even tells you the story of scratch cards on a special subpage. An impressive amount of around 140 scratch cards are waiting for you at Jaak Casino, which you can use in the Sections "Classic", "Fantasy", "Instant Games" and "Casino Games" can try. According to Jaak Casino, all games can be played for play money by clicking on the "i". In my Jaak Casino test, however, I did not find a way to activate this demo mode on either the PC or the smartphone. I was also annoyed that I couldn't set any favorites, even if the menu item “last played” is available to you. The filter options are practically non-existent. Under the heading “Casino” you can select “Video Slots”, “Classic”, “Casino Games” and again “Scratch Cards”, but otherwise you have to search through the portfolio.
This lack of sorting options makes it impossible for me to present you with a complete list of software providers. I asked customer service where such a listing was also not available. In a nutshell, however, I found big names like NetEnt, Pragmatic Play, Play'n GO or Microgaming. Jaak Casino has a total of almost 750 casino games, for which you will find all rules, payout percentages and all stake amounts on a separate subpage. It can be like this anywhere. The majority of casino games are slot machines, where you can, for example:
- Starburst (RTP 96.1%)
- Book of Dead (96.2%)
- Fancy Fruits (96.1%)
- Wolf gold (96.0%)
- Mighty Sphinx (96.0%)
can gamble. You will find current jackpot amounts for some apps, but you cannot filter out these few jackpot games. The classic casino games outside of the live offer are also quite limited at Jaak Casino. I find around 15 blackjack and 10 roulette tables, plus three card variants with "Deuces Wild", "3 Card Solitaire" and "Jacks or Better". That is of course quite modest and a lot is simply missing such as an extensive video and table poker section or baccarat, craps and bingo.
In the live casino you get a little more at Jaak Casino, but here too I would like to have a larger selection. Only the live offer from Evolution Gaming is used, which, in addition to NetEnt live, is at the top of the range of quality. There is a lot here that will keep you tied to Jaak Casino for a long time. Basically, it doesn't matter which app you choose, because they all lead to the main lobby of Evolution live. According to the current status, there are around 40 blackjack tables, some only for VIPs, some also in German. The lowest limit is comparatively high at 5 €, but you can also use the 10.000 €, for which you even get your own dealer. The situation is similar with the 15 tables for roulette and another 15 for baccarat, But you can already bet chips with 20 cents and go up to € 2000, bet between € 1 and € 1000 in Baccarat. The two additional Live casino tables are reserved for the game shows Lightning Roulette (€ 0.50 to € 2000) and the popular Dream Catcher Wheel of Fortune (€ 0.10 to € 2500).
- Low minimum amount
- Lucrative bonus
- Additional conditions make payments more difficult
Of the Casino bonus von Jaak Casino mainly consists of the welcome package for new customers, further offers are described below. To do this, you have to register, the Yeah Casino bonus code "SPIELE120" and transfer money to your casino account for the first time. The minimum amount is € 10, but I recommend at least € 120 to receive the maximum 100% bonus amount. In comparison, that is only an above-average amount Bonus money, where other providers promise more than 100 €. However, you must then also be aware that you will only very rarely get all the money at all, once you have met all the additional conditions. As a little delicacy, however, there are currently additional ones 10 free spins for the Book of Dead - exclusively for our readers. Therefore, I think the bonus offer at Jaak Casino is completely okay. First of all, however, it should be said to you that you can only get hold of the bonus money when all of your deposited money has been used up.
Should you make winnings and want to withdraw them, the bonus expires immediately, which in that case is also bearable. So if you only have the € 120 bonus money left, the rollover begins. You have to toss the sum into slot machines 35 times, for a total of 4.200 € turnover. There is an acceptable three weeks for this and then you can Pay out the full amount as real money. In addition to Casino welcome bonus is there as I said 10 free spins for 10 cents in the Book of Dead slot. You should use these first, as they expire after 24 hours. Everything that you win here up to a sum of € 100 goes immediately to your bonus account and must also be wagered 35 times there. The complete bonus offer is available until 31.12th.Valid in 2020.
|offer||100% up to € 120||10 for Book of Dead|
|sales||35x the bonus amount||35x the winnings|
|time limit||21 days to expiration||1 day to redeem|
|Max. profit||-||€ 100.00|
|Min. Deposit||€ 10.00||€ 10.00|
|Variation in sales||Slots 100% or 50%, rest 0%||Slots 100% or 50%, rest 0%|
|Max. mission||€ 4 or 50 cents per line (€ 2.50 with Skrill and NETELLER)||10 cents|
Seriousness & security
- Malta license
- UK license
- Gambling addiction prevention
Jaak Casino isn't just that completely serious, but sits down as Part of the large ASG Technologies group also strong for your safety. The license for the European market comes from Malta Gaming Authority and is considered one of the most demanding in the industry and therefore the best for you as a player. The additional UK license for UK customers underlines the seriousness impressively. You don't have to worry at all here. Jaak Casino provides you with dense information and has many provisions detailed and comprehensible. You will find your own menu item "Security", which includes the most important criteria such as SSL encryption, describes modern firewall technology or secure money transfers.
The random number generator is explained to you under "Fair Play", the data protection and bonus guidelines, including examples, are amazingly detailed and in terms of things Gambling addiction prevention you can do a self-test directly on the website. As a measure, you are offered account locks for a specific or indefinite period, a cooling-off phase and limits for maximum losses, bets or playing times.
Service & Support
- American customer hotline
- Comprehensive FAQ
- Long waiting times
- You are quickly thrown out of the chat
Very extensive customer service
When it comes to customer support, I have to say in my personal Jaak Online casino test clearly distinguish between objective facts and subjective impressions. You can click on "Contact us" or ideally after registering on the headphone symbol in the top right corner. Then you achieve Live chat between 8 a.m. and 1 a.m, so unfortunately not around the clock, but for a long enough time. Here you can choose between ten topics in advance and probably also reach appropriately trained employees. Alternatively, as here, I'm always happy about one American customer hotline, which can be reached at the same times in the Spreewald, however. can come up with fees. Then there are like gewohnt e-mail and contact form as well as many help pages and a very extensive FAQ with the top 5 most frequently asked questions. I definitely think that Jaak Casino lives up to the self-imposed motto "CARE - Customers Are Really Everything".
Unfortunately too slow and with "expulsion policy"
However, there are drawbacks for my own Jaak Casino experience. In terms of waiting time, however, these coincide with the complaints of other users. If you call up the live chat at busy times or call Jaak Casino, you are welcome to wait 20 or even 30 minutes for an employee. After all, you will find out your position on the waiting list and can plan accordingly. It can then also happen that no American employee is available at the moment. Then it's your turn, you answer too slowly and in each of my attempts I was thrown out of the chat very quickly, because I supposedly haven't written for too long, even though I've actually just waited. I also noticed that I often only received links from the site that I already knew as an answer, which is why I asked in the first place. Sometimes I was given competent help, but once I was kicked unprofessionally, because I was supposedly not a customer and they did not feel called upon to deal with general inquiries from non-customers. So at least for me there is a shadow on the support at Jaak Casino.
|Live chat||Headphone button on the top right||Long waiting list, then 1 to 2 minutes on average||Between 8 a.m. and 1 a.m||3/5|
|support @ jaakcasino.com||2 hours||24/7||4/5|
|Hotline||03222/1094890||Depending on the waiting list||Between 8 a.m. and 1 a.m||4/5|
Deposits & withdrawals
- All common payment methods
- Good implementation of the document upload for the KYC
- Mediocre waiting times for the payout
- Cumbersome payment processes
Convenient deposit without costs and waiting time
Deposits at Jaak Casino are in principle free of charge and appear immediately on your casino account. Of the The minimum amount is € 10, the maximum limits differ a little. These are the available payment channels that cover most needs, but can also be a little broader:
Sluggish payouts according to international standards
Jaak Casino takes a little more time with the payouts, but is still in a solid range. Each payout must be checked by hand and is initially on hold for 48 hours and can still be canceled during this time. Only then is your application being processed, which can take up to 48 hours, especially if your documents have not yet been fully checked. Once the payment has been made, you will receive a message to this effect and you now have to plan the following times for the transfer:
- Visa (3 to 5 working days)
- Trustly (immediately)
- ecoPayz (immediately)
- Skrill / NETELLER (instant)
- Bank transfer (3 to 7 working days)
You will usually receive your money in the same way that you have already paid in. Is that not possible, as is the case with the Mastercard, you can also have it paid out via international bank transfer. Payouts are free and possible from € 10 up to € 2000, monthly only up to € 3000.
You need these documents for withdrawals
“Know Your Customer” is a must for reputable online casinos, so Jaak Casino must do everything possible to confirm all of your relevant data. At the latest from one cumulative payout of € 2300 Identity, age, residence and account holder must be checked, but Jaak Casino will also ask you for documents beforehand, which do not have to be limited to the ones mentioned here. However, you have to submit this once on a regular basis:
- ID card, passport or driver's license
- Service charge statement or account statement with your address
- Copy of the credit card, bank statement with current payment or screenshot of the e-wallet
You can send the legitimation documents by e-mail or post, but the easiest way is via the menu item "Document Upload" in the player account. That is a little unusual No PDF files or direct online documents are allowed, instead you only have photos as JPG, PNG or TIFF may send. This also works directly from the smartphone.
My experience with making deposits and withdrawals
As soon as I logged in, I was shown the message that I was using a deposit as a New customer a Bonus including free spins could get. Clicking on "Deposit" opens a new window for the deposit options. Everything is very easy to understand and you should find your way around in a few moments.
First I chose the deposit by credit card the end. After entering the details of my Visa credit card, I was informed that I would now be forwarded. I clicked on "continue with credit card". Another confirmation window then appeared. I was told that my deposit was being processed and under no circumstances should I close the window as it would close automatically. At the bottom there is a note that updates from the provider would be waited for. Be careful not to block any pop-ups!
As soon as you get the necessary information from your provider in the new window Verification steps have gone through the deposit - for example, it was logging into my online banking and entering a PIN that was sent to my mobile phone - you have to manually return to the Jaak Casino website. An automatic forwarding did not take place with me. When I got back to my account overview, I was able to find the amount deposited as a credit.
One Payout was only possible after I got the KYC process had gone through. Uploading the necessary documents - for example a picture of your ID card and your bank statement - was quick and easy. However, the customer is initially denied an immediate payment. One should take a look at the individual conditions of Jaak Casino. After a quick look, you can see without any problems: without giving up the bonus, my money will not be paid out immediately. I only think that's fair, after all, after all, I didn't play either. To get my money back, I should contact customer service. The single ones Steps are stored as a link and so too user friendly designed. Under no circumstances does one get the impression that the customer is being cheated out of his deposit. So I wrote a message with the Please pay out of my amount in the given form. The request is currently running. I will report to you when the money is in my account. After that, I'll also be the one- & Test payment with other means of payment.
VIP & loyalty program
- Lots of bonuses and benefits
- High VIP levels by invitation only
The second part of the Jaak Casino Bonus consists of the VIP program in the "Exclusive Club", where you can play your way through the bronze, silver, gold, platinum, premium and prestige levels. Your progress is always displayed in the top right corner and there is a with each new level new welcome package including free spins and lucrative no deposit bonuses. As a rule, you will receive one bonus point for every € 40 casino stake you have accumulated, and you will be promoted to bronze with 10 bonus points or more. The very high levels are only awarded by invitation. Reward points can then be converted back into real money. It starts with 35 reward points for every € 1, with bronze you get the euro for 30 bonus points. So you automatically get a healthy cashback from the first use.
- Fast withdrawal process
- Birthday bonus
- Extra free spins on Sunday (from bronze)
- VIP live tournaments (from bronze)
- Higher deposit and withdrawal limits (from platinum)
- Personalized offers (from platinum)
- Personal account manager (from platinum)
- Monthly cashback payment (from platinum)
Minimum bet & limits
- Great overview of rules and bet sizes
- No filtering possible
- Demo version not available
As already mentioned, Jaak Casino treats itself to every game its own overview with rules, bet amounts and sometimes RTP values. You can find these by first going to the help page and then to "Information about the games". Actually, you should always be able to open these pages if you click on the "?“Clicks. But for me the question mark was just as little displayed as the alleged exclamation mark for the demo mode. Unfortunately, despite all the transparency, it remains that no filtering is possible. So you can look at all values wonderfully, but not look specifically for them. So I can help you at this point too do not communicate any specific limits, as was possible in the clear Evolution Live Casino. Experience has shown that with as many games as in Jaak Casino there is for each one Bankroll management something there. Video slots run for a few or even a cent, some allow insertions of € 500. In the beginning you just have to dive through the range and gradually pick your favorites.
One negative point is the low limits that the casino has when it comes to withdrawals. There are only 2.000 euros per week are allowed and, surprisingly, only 3.000 euros per month. Indeed, that is very little.
Optics & design
- The focus is on the games
- German, English, Norwegian and Finnish
- Too simple design
- Bad translation of the page
- Austrians do not have access
Simplicity is the motto at Jaak Casino and so you can quickly find your way around here. Most of the time the background is just black and the writing on the info pages is white, sometimes there are red accents. For my taste, this is a bit too simple in the Jaak Casino experience, especially since such characteristic trademarks are completely missing. Jaak Casino then saves itself in the brain as "another casino site". That important footer menu with terms and conditions or contact options is completely unsuccessful on the desktop and ultimately primitive. Overall, the optics are enough for me in some places, as the focus can be on the games. Here I am only a little disappointed sometimes, because best casino games simply open it in front of a gray backdrop, sometimes the background is changed thematically and the page comes to life. In terms of handling, you shouldn't have any problems, but it is noticeable that the upper welcome banner usually only loads with a delay. The live chat opens in its own mini browser window instead of as an overlay, which at this point, at the latest, seems very outdated. In addition to German, the Jaak Casino can also be enjoyed in English, Norwegian and Finnish and again I have to inform you that Austrians do not have access.
- Nice mobile design
- Deposits and withdrawals work perfectly
You can't find an app at Jaak Casino, because the provider is simply dispenses with an installable mobile app, as most online casinos now do. But that is completely justified, since that is now Smartphone offer via the browser of the desktop version is equal. Jaak Casino is also completely designed for Android, iOS or other operating systems and looks quite consistent on the phone. The simple design is ultimately what is in demand on the smartphone anyway and all features such as registration or deposits and withdrawals have been implemented flawlessly. The mobile version also scores with the fact that the menu just mentioned is now ideally embedded. Simply click on the three lines in the top left and you will easily receive all navigation elements in categorized form. The mobile presence was therefore a success.
- Regular tournaments
- Tiered real money bonuses
- No sports betting
Jaak Casino features no sports betting offer, although it is mentioned very briefly in at least two places and there is a separate sub-item in the live chat. Instead, Jaak Casino is hosting it regular tournaments like the current "Magic of Sahara", in which you have to make as much profit as possible per stake in certain slots in a week. The best get staggered Real money bonuses up to the four-digit range, which are not subject to any wagering requirements.